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email forward address

Our Knowledge Base provides support and solutions for top issues, and frequently asked questions. We have HUNDREDS of help topics written to help you use NameBright, most of which are not categorized and can only be found through the search box below!

Learn About Email Forwarding This information might be out of context

Email Forwarding is not the same as having an email account! When you create email an email forward, all NameBright will do is forward email to that specific address to another email account on the Internet. You cannot send email from an email forward. You cannot have two way communications through an email forward. If you respond to an email, it will come from your actual email address and not the email forward.

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What Is The Mailbox Full Notification Field? This information might be out of context

Should your primary email address being bouncing emails, we will forward them to this address. Please note that you may not list any address belonging to a domain you manage through NameBright.

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What is Default Sending Address? This information might be out of context

This setting is only used on wildcard email addresses. Essentially when you send email from our web-mail client you will be able to send the email from whomever you want. But the default sending address is the email address that will be auto-populated when composing new email messages. If you do not configure the default sending address, the web-mail client will use the default address of "mail@" for wildcard addresses. In the case of categories with default sending addresses, we will auto-populate the first domain name that we find in the category unless you specify an exact address in the default sending address.

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What Happens If I Forgot My Password?

Click on the 'Reset Your Password' tab above. Next, enter your email address in the form. We'll email your password to the email address we have on file. Check your email inbox - when you receive the email from us, follow the instructions in the email to reset your password.

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Email Account Type This information might be out of context

NameBright provides two types of email accounts.

1. Domain Level Email. A domain level email is the most common type of email account. You specify a specific email address which is the exact email address that you will use. As an example you might setup "webmaster" at "example.com".

2. Category Level Email Account. Since you do not have any categories created at NameBright you are unable to use this type of email account right now. However, if and when you start using categories at NameBright you will be able to specify a category level email accounts. This allows you to setup "webmaster" @ any domain name in the category. All emails that go to webmaster@ [a domain in the category] will go into one single email account. When you reply to the email, NameBright will route the email back through the specific email address that the person sent the email to. This way you have one account to manage, when you might have 100 domains in the category and 100 different email addresses that are all webmaster@domain1.com and webmaster@domain2.com and webmaster@domain3.com. This feature is free for all NameBright customers.

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Why do I need the webserver type? This information might be out of context

Web Server Type: After your SSL is generated, it will be emailed to you in your web server's most compatible type. Without this information it could end up formatted in a type that is either non-functional or non-optimal for your web server to use.

Approver Email: The approver email is the email address where an email will be sent that you need to verify before your SSL will be generated. Please be sure to select an email address you have access to, because if you can not access email going to that address, you will not be able to create an SSL.

Private Key: If you had NameBright generate a CSR (Certificate Signing Request) we force you to save the private key locally. You can do this by downloading it, viewing it and copying it directly, or having it sent through email. You need to keep this private key and will have issues using your SSL without knowing your private key in the future!

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Forgot your Username?

Click on the 'Forgot Your Username' tab. Enter your email address, and we'll send your username to the email address we have on file.

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How do I log into NameBright Mail with a wildcard email, and/or a category email? This information might be out of context

NameBright's unique and robust email system allows you to log into an account with ANY valid receiving address for that account. What this means for you, is that if you have a wildcard address, you can pick any address @'your domain' to log in with and it will sign you in; if you have a category-level account set up, you can also log in using any domain in that category.

Wildcard example:
- *@Example.com would allow you to sign in as ANYTHING @Example.com

Category example:
- Category '123' contains the domain 'Example.com' and you have mail@[Category: '123'] as an account, you could sign in as mail@Example.com or mail@ any other domain in the category.
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How Do I Setup Email on an iPhone or iPad? This information might be out of context

NameBrightMail supports iPhone and iPads. If you need help setting up your email on an iPhone (written using iOS 7.0.3), use the following instructions.

First, be sure you have created an email account at NameBright.com.

  1. Go to “Settings” on the iPhone / iPad or similar device.
  2. Go to “Mail, Contacts, Calenders”
  3. Select “Add Account”
  4. Select “Other” at the bottom of the page
  5. Click “Add Mail Account”
  6. Enter your name, email address, password and a description. Click “Next” and the phone will process for a little time
  7. Select “POP” at the top of the screen based on what type of client you are using. It is in blue and does not look like a button very often.
  8. For incoming mail server when enter “pop.namebrightmail.com”
  9. Enter your username which is your FULL EMAIL ADDRESS, not just what is on the left of the @ symbol
  10. For outgoing mail server enter “smtp.namebrightmail.com”. Use your full email address again for the user name, and type your password again
  11. When the entire form is filled out click “Next”. They device will say “Verifying” for a little time.
    ---IF you get a message “Cannot Verify Server Identity” click “Continue”, this won't prevent your email from working. You will see “Verifying” a bunch more.
    ---IF you get a message “Cannot Connect Using SSL” click “Yes” as SSL won't prevent you from using email.
  12. If you are presented another screen click “Save” on the top right
  13. Your email is now setup and ready to be used.

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Upgraded Domain - Blocking IP Addresses in DNS This information might be out of context

If you have some special circumstance where you know an IP address that you do not even want hitting your network - block the IP Addresses directly at the DNS server! This way the traffic won't ever hit your server. It won't ever hit your network. It won't even hit your firewall.

For example - assume you are getting attacked by a DDOS which is using 10 very heavy servers (which is fairly common), and you know these IP Addresses. However you are having issues because your firewall just is not robust enough to open and close all of these sessions fast enough. This is the ideal application. Once you add those 10 IP Addresses into the blacklist for this domain, your network eventually won't see any of this traffic at all. Because the DNS traffic will then point to a special website we have setup that literally says "access denied". (We will take all requests from these IP Addresses and forward the traffic away from your domain.) All of your other customers won't notice a thing.

Due to database and performance constraints you can only add 100 IP addresses at a time. If you need more than this please contact our sales team to discuss upping this limit to suit your particular needs. When possible, we suggest using CIDR notation as this will allow you to block an entire range of IP Addresses when technically only using 1 of the 100 records.

Note, because DNS queries are cached it can take up to a few hours for all IP Addresses to see the new IP and start hitting that instead of your server. But at least a few hour turnaround is cheaper and easier than the alternative of being down for 24 hours. (and we do not guarantee this to thwart your attacker, but it is a pretty good solution.)

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Breakdown of DNS Queries by Subdomain or URL Forward This information might be out of context

With an upgraded domain name you can see exactly how many DNS queries are going to each DNS record you have created. (or if you have not created any DNS records, the default records that NameBright serves on your behalf.) This is beneficial if you might have departments in your company that use sub-domains. Or if you use sub-domains for marketing efforts and want to know how much traffic is going to those sub-domains. In general this information is provided so that you can learn more about your domain name and your business.

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URL Forwarding This information might be out of context

To forward all web traffic from this domain to a specific URL, enter that URL on this page. This works differently from a CNAME redirect in that any link to this domain will redirect to your URL. (A CNAME redirect within the NameServer will mask the URL and show the URL of this domain, not the end domain.) Most people prefer to use URL Forwarding than CNAME redirection.

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How do I setup email in Microsoft Outlook 2010? This information might be out of context

NameBrightMail supports all versions of Microsoft Outlook. If you need help setting up your email on an Outlook you can follow the instructions below. Please note setup steps might very depending on the version of Outlook you are using. This tutorial is written specifically for Microsoft Outlook 2010.

First, be sure you have created an email account at NameBright.com.

  1. Open Outlook and select the "File" tab
  2. Click the button that says "Account Settings" and then select "Add and remove accounts" in the dropdown.
  3. Click the "New" button
  4. Check "E-mail Account" and then click "Next".
  5. Select the option at the very bottom that is "Manually configure settings or additional server types", then click "Next"
  6. Select "Internet E-mail" and then click "Next"
  7. Type your name, email address in the first section
  8. Select POP3 from the dropdown and add "pop.namebrightmail.com" to the "Incoming Mail Server" line
  9. For the outgoing mail server (SMTP) enter "smtp.namebrightmail.com"
  10. For login information your username is your FULL EMAIL ADDRESS. Enter your password.
  11. Depending on preference you might want this in a "New Outlook Data File" or an "Existing Outlook Data File". This is a preference on how outlook will work and treat email. If you select "Existing Outlook Data File" all mail will be sent into one datafile where you only have one inbox.
  12. You can now click the button that says "Test Account Settings." If it comes back a success, hit "close" and then "next" to finish setting up the account.
  13. If you had any issues in the test in the above step, click on "More Settings". On the outgoing server check that "My Outgoing server (SMTP) requires authentication" and make sure that you have "Use same settings as my incoming mail server." On the advanced page make sure the incoming server is 100 and the outgoing server is 25.
  14. With that your mail should be setup and ready to use.

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Mailbox Full Notification Type This information might be out of context

Per-Email: When your inbox is full, a "mailbox full notification" email will be sent out every time NameBright receives an email for you. This is beneficial because it will call your attention to the issue a lot faster. You might even call this option annoying, but for a justified cause to call your attention to the issue as soon as possible. However, you will get a lot of emails that will take a little more cleaning up.

Summary: Each day (or every 100 emails) a summary of all missed emails is sent to the inbox and each contact address, detailing the sender, subject and time of all missed emails. If you chose this option you will get fewer emails, and you could miss the email. We will send an email upon the first bounce we detect so that you can be notified of any mailbox-full issues as-soon-as-possible. If you receive more than 100 emails a day you will receive multiple notifications per day under this scenario.

None: While not recommended, you can turn mailbox full notifications off. But then your inbox will sit there full without your ever knowing!!

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Linked Account This information might be out of context

Linked Accounts allow you to grant someone else permission to your entire account, or just part of your account. Please use this form carefully as you are granting someone else access to your domain names. The person you grant access to should be a trusted person as they could potentially do harm to your domains. And in the worst case, if you grant "Not Recommended" permissions could transfer domains out, delete domains and more.

Because there are a lot of settings, and a lot of power/control with linked accounts we will provide explicit help instructions on every step of the process. If you do not understand something, be sure to click the question-mark on each step to learn more about that particular step of the process.

As you have already noticed, to be able to initiate linked account access, you will have to get the username and email address of the user you are requesting that get access to your account. If the person you are trying to give access to does not have a NameBright account, you must first get them to create a NameBright account of their own.

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Push domain help

If you want to push a domain to another account you must provide the user's email address and username before the push can be initiated. This is for security purposes to make sure you don't accidentally push a domain name to the wrong person. You can not push the domain to someone who does not already have an account with NameBright.com.

Once a push is started it will expire in 5 days if the receiving user does not log into their account and "accept" the push from their end. Tell the person that is receiving the push to go to NameBright.com > My Account > Transfers > Pushing To Me. Once he/she accepts the push it will immediately be moved from your account to theirs.

If the person receiving the push wants to put the domain into a specific category or add privacy protection, they will be given the opportunity when they accept the push. (not when you initiate the push)

If the push is not accepted by the "Request Expires On" date, the push will automatically be cancelled and the domain will remain in your account. For this reason it is important if you want the push to complete that the recipient of the domain(s) accept the push in their account within 5 days of the push being initiated.

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What is an Approver Email for? This information might be out of context

During the verification process we need to see to it that we're sending correspondence and approval requests to someone who is authorized to request a certificate on behalf of a domain/organization. In order to do this, we pre-generate a list of acceptable email addresses for you to choose from; included addresses consist of WHOIS contact emails and common administrative email addresses.

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What is email?

Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients

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Email Language Filter This information might be out of context

The email language filter looks at the alphabets/alpha-numeric characters used in an email to filter out non-English emails as "language spam". This could potentially include legitimate emails, but in languages you do not understand or would be likely to respond to. Most often this is a good way of trapping SPAM you do not want to see in your inbox.

Note: Because French, Spanish and Italian are similar alphabetically to the English language, French, Spanish and Italian will typically not be blocked by this setting. Other languages such as Mandarin, Arabic, Japanese, etc will be more easily caught.

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How do I transfer a domain to another registrar

It's a large process, and this is only a rough overview.

1. Purchase and request domain transfer at the new registrar

When you purchase a domain transfer, some of the registrars may let you to keep all the time remaining on your existing registration, plus you may get a FREE 1-year extension. After the payment is processed, the status of the domain at the new registrar will be set to Authorization Required. You will also receive an email from the new registrar containing Transaction ID and Security Code.

2. Request authorization code at current registrar.

Login to your current registrar account and request for 'authorization code request'. You have to turn off the domain protection before you can request authorization code from the current registrar. Following screen shows the link from my current registrar that gave the option to request authorization code.

3. Authorization code received from current registrar.

You'll receive an email from current registrar with Authorization code.

4. Begin the transfer from the new registrar using the authorization code.

Go to the new registrar and begin the transfer process. At this stage, the new registrar will display the Status as "Authorization required" and the Recommended Action as "Authorization - Begin transfer authorization"

Enter the authorization code that was received from the current registrar and complete this process. After this step, the new registrar will display the Status as"Pending Current Registrar approval" and the Recommended Action as "Accept transfer at current registrar"

5. Email Notification from current registrar.

You will get an email from the current registrar confirming your transfer request. You don't need to take any action if you want to accept the transfer. If you wish to cancel the transfer, follow the link from the email.

6. Domain Transfer completed to new registrar

A final confirmation email from new registrar was received approximately 4 days after initiating the transfer at the current registrar. Please note that the current registrar has up to 5 days to release the transfer of the domain.

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What is a default TLD? This information might be out of context

In most situations where NameBright asks you for a domain name you can conveniently leave off the "TLD" (Top Level Domain) such as the ".com" in an address.

This saves you time and allows you to search for "NameBright" without typing ".com" every time. This works when searching your account, when searching for available domain names, when searching whois records and more.

The "Default TLD" is the top-level-domain that you want to use by default. If you work with .co.uk domain names more than .com you will want to select that here. And the entire NameBright site will assume you meant to put ".co.uk" onto the end of most search terms and queries.

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What is EV? This information might be out of context

Extended Validation (EV) SSL is a more trusted way of identifying the authority of individuals who request SSL certificates. In short, it means that there is more trust that goes into verifying your identity, and therefore allows SSL Certificates to be trusted by browsers more easily.

When you have an EV SSL certificate on your website, most modern browsers make the URL bar green and highlight the fact that you have passed extra levels of identification which gives more trust to your company and website.

EV SSL is perfect for companies who plan on storing valuable customer data or processing credit cards through their website. Do note, when requesting an EV SSL the issuing certificate provider will require a registered legal name (an individual will not suffice), registration numbers and address(es) of registering organizations.

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What is Deleting Domains? This information might be out of context

Deleting domains is a feature we highly recommend you leave turned off on your account.

However, if you foresee the need to delete domain names from your account we will allow you to turn this feature on. Do note once this feature is enabled in your account, we will email the account owner to be warned of this security change. You will not be able to delete domain names for 7 days as a security precaution. NameBright will also ask you for a four digit pin number that you will need to know when domains are actually deleted. Keep this PIN written down in a safe place, you WILL need it to actually delete a domain name.

Once the feature is fully enabled, you can delete domains from your account. However, do note that for security we will send an email to the administrative contact of each account / domain when a delete command is issued, and will not process the request for a period of 4 hours to help prevent accidental deletes. When you have pending deletes in your account, you will see a special "DELETE" tab on the transfers section of the website.

If you forget your PIN you can not retrieve it. You will need to reset your delete PIN and wait another 7 days before deleting of domains is allowed again.

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Use the Multi-Arrow Selectors

NameBright was built for managing your domain names and email in bulk. Learn how to use the up/down selectors that can be found throughout the site. (A good example would be on the Premium Domains section.) These arrows are intended to help you select and manage multiple domains at once. And make managing domains in bulk much easier!

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Use Categories For Multiple Domains

If you have multiple domain registrations that should function the same, setup a category with NameBright so you can manage your domain names in bulk. If you manage multiple domains you can control DNS, host records, even email on a category basis and save a lot of time!

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What is SSL Monitoring? This information might be out of context

SSL Monitoring is a feature NameBright provides to all SSL owners. When you turn it on, NameBright will monitor your website everyday to ensure that SSL is configured and the outside world can access a page you specify on your domain. It is highly recommended you set this up, as changes to a webserver throughout the year could lead to your mis-configuration of the SSL and not even noticing. NameBright will monitor and send you an email alert whenever we can not access a page you specify securely.

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What is Whois Privacy?

Whois Privacy Protection is a service that most major domain registrars offer to their clients to keep whois information private. When whois privacy is used, a third party essentially becomes the "proxy owner" of the domain name, but forwards communications onto you, the actual owner. If you see text in a domain registration that says something like "Private Registration" or "Privacy Protected", that means the owner of the domain does not want you to be able to see their information. You should still be able to email that owner, but you won't really know who is on the other end of the conversation.

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What happens when my domain expires? This information might be out of context

If you do not renew your domain name before it expires, the domain name goes into a status of "Expired". This means your domain name will not function correctly, you will not receive email from the domain (if configured), and if you do not renew the domain shortly, it will go into the final process of being deleted from the registry. If you do not renew your domain name shortly, it will enter a point in the expiration process that is called "Redemption Grace Period", and at that point it will cost a lot more to reactivate the domain name than it does to simply renew it right now for the renewal cost.

Please note most functions on this page still work. You can still update whois information on the domain and configure privacy protection. However, as the domain name is expired you are not able to change other things such as nameservers on the domain, or to change locking for the domain. These functions are restricted at the registry and NameBright does not have control over this.

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What is the NameBright Security Log?

The security log is a place where you can monitor what is happening in your account. There are three severity levels... Information, Warnings and Critical. Security logs do not just provide you information about what is happening with your account, but when you have linked accounts setup (where other users can access your account) this will give you full control to see / know what is happening within your account and what user(s) have taken specific actions.


Informational: This is for your information, typically is not important details. Informational security logs typically are account logins, changing of settings in your account (such as timezone), creation/deletion of categories, creation/deletion of email accounts.

Warnings: Warnings are slightly more important to you than Informational messages. These include Failed login attempts, domains being transferred to other registrars, domains being pushed out of your account, credit card expiration notices, etc.

Critical: Critical messages are those that you should really pay the most attention to. These items include, but are not limited to ownership change of your account, password changes, turning the ability to delete domains on, actual deletion of domains from your account, adding linked accounts, etc.


Every domain has it's own domain history associated with it, so do not look in the account security log for changes to privacy protection, nameservers, host records, etc.

* Please note that not every action in NameBright creates a security log. And NameBright reserves the right to add/delete and change security log information, as well as change the severity levels assigned to each action.

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Please note this is a help popup that was written for a specific section of the NameBright.com website. You are viewing this help topic in the Knowledge Base, and therefore it might not be 100% relevant to what you are looking for or might be a little bit out of context. We have listed this article as it can be related to what you are looking for.

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