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Our Knowledge Base provides support and solutions for top issues, and frequently asked questions. We have HUNDREDS of help topics written to help you use NameBright, most of which are not categorized and can only be found through the search box below!

What is the NameBright Security Log?

The security log is a place where you can monitor what is happening in your account. There are three severity levels... Information, Warnings and Critical. Security logs do not just provide you information about what is happening with your account, but when you have linked accounts setup (where other users can access your account) this will give you full control to see / know what is happening within your account and what user(s) have taken specific actions.


Informational: This is for your information, typically is not important details. Informational security logs typically are account logins, changing of settings in your account (such as timezone), creation/deletion of categories, creation/deletion of email accounts.

Warnings: Warnings are slightly more important to you than Informational messages. These include Failed login attempts, domains being transferred to other registrars, domains being pushed out of your account, credit card expiration notices, etc.

Critical: Critical messages are those that you should really pay the most attention to. These items include, but are not limited to ownership change of your account, password changes, turning the ability to delete domains on, actual deletion of domains from your account, adding linked accounts, etc.


Every domain has it's own domain history associated with it, so do not look in the account security log for changes to privacy protection, nameservers, host records, etc.

* Please note that not every action in NameBright creates a security log. And NameBright reserves the right to add/delete and change security log information, as well as change the severity levels assigned to each action.

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How do I log into NameBright Mail with a wildcard email, and/or a category email? This information might be out of context

NameBright's unique and robust email system allows you to log into an account with ANY valid receiving address for that account. What this means for you, is that if you have a wildcard address, you can pick any address @'your domain' to log in with and it will sign you in; if you have a category-level account set up, you can also log in using any domain in that category.

Wildcard example:
- *@Example.com would allow you to sign in as ANYTHING @Example.com

Category example:
- Category '123' contains the domain 'Example.com' and you have mail@[Category: '123'] as an account, you could sign in as mail@Example.com or mail@ any other domain in the category.
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Secure your account

Enable "Two Factor Authentication" to greatly increase account security.

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Change my default login time This information might be out of context

Choose how much time will pass before NameBright automatically logs you out. You can log out at any time using the “Logout” link at the top of the page.

We recommend a short interval for maximum security, especially if you plan to log in to your account from public or shared devices.

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Push domain help

If you want to push a domain to another account you must provide the user's email address and username before the push can be initiated. This is for security purposes to make sure you don't accidentally push a domain name to the wrong person. You can not push the domain to someone who does not already have an account with NameBright.com.

Once a push is started it will expire in 5 days if the receiving user does not log into their account and "accept" the push from their end. Tell the person that is receiving the push to go to NameBright.com > My Account > Transfers > Pushing To Me. Once he/she accepts the push it will immediately be moved from your account to theirs.

If the person receiving the push wants to put the domain into a specific category or add privacy protection, they will be given the opportunity when they accept the push. (not when you initiate the push)

If the push is not accepted by the "Request Expires On" date, the push will automatically be cancelled and the domain will remain in your account. For this reason it is important if you want the push to complete that the recipient of the domain(s) accept the push in their account within 5 days of the push being initiated.

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What is the domain delete setting? This information might be out of context

By default, the ability to delete domains is Disabled (recommended).

To enable domain deletion, you will create a 4-digit PIN and begin a 7-day security period. After 7 days, you will be able to delete domains using this PIN. If you lose or forget your PIN, it cannot be retrieved - you will need to create a new one which will start a new 7-day security period.

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Change my password This information might be out of context

Changing your password will automatically log out all other sessions for your account.

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How do I setup email in Microsoft Outlook? This information might be out of context

NameBrightMail supports all versions of Microsoft Outlook. Before you begin, be sure you have created an email account at NameBright.com.

Instructions for setting up email in Microsoft Outlook 2010

  1. Open Outlook and select the "File" tab.
  2. Click "Account Settings" and then select "Add and remove accounts" in the dropdown.
  3. Click the "New" button.
  4. Check "E-mail Account" and then click "Next".
  5. Select "Manually configure settings or additional server types", then click "Next".
  6. Select "Internet E-mail" then click "Next".
  7. Type your name, email address in the first section.
  8. Select POP3 from the dropdown and add "pop.namebrightmail.com" to the "Incoming Mail Server".
  9. Outgoing mail server (SMTP) enter "smtp.namebrightmail.com".
  10. For login information your username is your FULL EMAIL ADDRESS. Enter your password.
  11. Depending on preference you might want this in a "New Outlook Data File" or an "Existing Outlook Data File". If you select "Existing Outlook Data File" all mail will be sent into one datafile where you only have one inbox.
  12. Click "Test Account Settings." If it comes back a success, hit "close" and then "next" to finish setting up the account.
  13. If you had any issues in the test in the above step, click "More Settings". On the outgoing server check that "My Outgoing server (SMTP) requires authentication" and make sure that you have "Use same settings as my incoming mail server." On the advanced page make sure the incoming server is 100 and the outgoing server is 25.
  14. Outlook 2010 should now retrieve the e-mail from your NameBright mailbox.

Instructions for setting up email in Microsoft Outlook 2016

  1. Click File > Info > Add account. The Outlook-Assistant for setting up a new account will open.
  2. Enter an e-mail address to add your account.
  3. Click on Advanced options and check the box for Let me set up my account manually.
  4. Click on Connect.
  5. Choose the account type POP. The dialog POP Account Settings will open.
  6. Use the following settings:
  7. Incoming mail: Enter pop.namebrightmail.com with port 995 and check the option This server requires an encrypted connection (SSL/TLS).
  8. Outgoing mail: Enter smtp.namebrightmail.com with port 587 and the encryption method STARTTLS (recommended).
  9. Click on Connect. A login-dialog will open.
  10. Enter your e-mail-address and your password, check the option Save the password in your password list and click on OK.
  11. Outlook 2016 should now retrieve the e-mail from your NameBright mailbox.
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What is a private key? This information might be out of context

The private key we've just generated for you is going to be critical for you to be able to install and use your certificate. Normally, when your web server creates a CSR, it will also generate a private key in the background and hold it in storage; when a third-party tool creates that CSR for you, it also provides you the key to give to your web server at the appropriate time. If you have lost the private key to your CSR, or it has been compromised, it is HIGHLY advised that you regenerate the CSR and private key. Note: For our clients' security, we do not in any way store any private keys generated by our CSR generator. If you have lost yours, please regenerate the CSR and request a re-issue through the My SSL page.

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Edit API Application Whitelist This information might be out of context

Each API Application must specify a list of IPv4 addresses which will be used when connecting to the NameBright API. This is an extra security measure to ensure that only valid clients can access an account through the API.

You may specify up to 10 IP addresses per API Application in dot-decimal notation separated by commas, line breaks, tabs or spaces. IPv6 addresses are not supported at this time.

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How do I transfer a domain to another registrar

It's a large process, and this is only a rough overview.

1. Purchase and request domain transfer at the new registrar

When you purchase a domain transfer, some of the registrars may let you to keep all the time remaining on your existing registration, plus you may get a FREE 1-year extension. After the payment is processed, the status of the domain at the new registrar will be set to Authorization Required. You will also receive an email from the new registrar containing Transaction ID and Security Code.

2. Request authorization code at current registrar.

Login to your current registrar account and request for 'authorization code request'. You have to turn off the domain protection before you can request authorization code from the current registrar. Following screen shows the link from my current registrar that gave the option to request authorization code.

3. Authorization code received from current registrar.

You'll receive an email from current registrar with Authorization code.

4. Begin the transfer from the new registrar using the authorization code.

Go to the new registrar and begin the transfer process. At this stage, the new registrar will display the Status as "Authorization required" and the Recommended Action as "Authorization - Begin transfer authorization"

Enter the authorization code that was received from the current registrar and complete this process. After this step, the new registrar will display the Status as"Pending Current Registrar approval" and the Recommended Action as "Accept transfer at current registrar"

5. Email Notification from current registrar.

You will get an email from the current registrar confirming your transfer request. You don't need to take any action if you want to accept the transfer. If you wish to cancel the transfer, follow the link from the email.

6. Domain Transfer completed to new registrar

A final confirmation email from new registrar was received approximately 4 days after initiating the transfer at the current registrar. Please note that the current registrar has up to 5 days to release the transfer of the domain.

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What is GDPR Transfer Auto-Approval? This information might be out of context

Due to complexities of the European Union's GDPR, domain name transfers have become less secure. NameBright has changed its systems as of May, 2018 to make it so that all transfers out of NameBright need to be approved from within your account before a transfer will take place. Should you find this a nuisance and do not want this added level of security, you can turn it off here. But do note, if you turn this feature off, and your domain is unlocked, anyone who knows an auth code to your domain will be able to transfer it anywhere they want. With this feature turned on, you have to approve any outbound transfers from within your account.
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Please note this is a help popup that was written for a specific section of the NameBright.com website. You are viewing this help topic in the Knowledge Base, and therefore it might not be 100% relevant to what you are looking for or might be a little bit out of context. We have listed this article as it can be related to what you are looking for.

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