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Our Knowledge Base provides support and solutions for top issues, and frequently asked questions. We have HUNDREDS of help topics written to help you use NameBright, most of which are not categorized and can only be found through the search box below!

Secure Your Account!

NameBright has implemented a security feature called "Two-Factor Authentication". When you enable this we will require you to confirm a 7 digit pin number when you log on from an unknown device. This makes it tremendously more difficult for someone to get access to your account and keeps your domains much safer!

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What is the NameBright Security Log?

The security log is a place where you can monitor what is happening in your account. There are three severity levels... Information, Warnings and Critical. Security logs do not just provide you information about what is happening with your account, but when you have linked accounts setup (where other users can access your account) this will give you full control to see / know what is happening within your account and what user(s) have taken specific actions.


Informational: This is for your information, typically is not important details. Informational security logs typically are account logins, changing of settings in your account (such as timezone), creation/deletion of categories, creation/deletion of email accounts.

Warnings: Warnings are slightly more important to you than Informational messages. These include Failed login attempts, domains being transferred to other registrars, domains being pushed out of your account, credit card expiration notices, etc.

Critical: Critical messages are those that you should really pay the most attention to. These items include, but are not limited to ownership change of your account, password changes, turning the ability to delete domains on, actual deletion of domains from your account, adding linked accounts, etc.


Every domain has it's own domain history associated with it, so do not look in the account security log for changes to privacy protection, nameservers, host records, etc.

* Please note that not every action in NameBright creates a security log. And NameBright reserves the right to add/delete and change security log information, as well as change the severity levels assigned to each action.

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How do I log into NameBright Mail with a wildcard email, and/or a category email? This information might be out of context

NameBright's unique and robust email system allows you to log into an account with ANY valid receiving address for that account. What this means for you, is that if you have a wildcard address, you can pick any address @'your domain' to log in with and it will sign you in; if you have a category-level account set up, you can also log in using any domain in that category.

Wildcard example:
- *@Example.com would allow you to sign in as ANYTHING @Example.com

Category example:
- Category '123' contains the domain 'Example.com' and you have mail@[Category: '123'] as an account, you could sign in as mail@Example.com or mail@ any other domain in the category.
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Push domain help

If you want to push a domain to another account you must provide the user's email address and username before the push can be initiated. This is for security purposes to make sure you don't accidentally push a domain name to the wrong person. You can not push the domain to someone who does not already have an account with NameBright.com.

Once a push is started it will expire in 5 days if the receiving user does not log into their account and "accept" the push from their end. Tell the person that is receiving the push to go to NameBright.com > My Account > Transfers > Pushing To Me. Once he/she accepts the push it will immediately be moved from your account to theirs.

If the person receiving the push wants to put the domain into a specific category or add privacy protection, they will be given the opportunity when they accept the push. (not when you initiate the push)

If the push is not accepted by the "Request Expires On" date, the push will automatically be cancelled and the domain will remain in your account. For this reason it is important if you want the push to complete that the recipient of the domain(s) accept the push in their account within 5 days of the push being initiated.

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What is Deleting Domains? This information might be out of context

Deleting domains is a feature we highly recommend you leave turned off on your account.

However, if you foresee the need to delete domain names from your account we will allow you to turn this feature on. Do note once this feature is enabled in your account, we will email the account owner to be warned of this security change. You will not be able to delete domain names for 7 days as a security precaution. NameBright will also ask you for a four digit pin number that you will need to know when domains are actually deleted. Keep this PIN written down in a safe place, you WILL need it to actually delete a domain name.

Once the feature is fully enabled, you can delete domains from your account. However, do note that for security we will send an email to the administrative contact of each account / domain when a delete command is issued, and will not process the request for a period of 4 hours to help prevent accidental deletes. When you have pending deletes in your account, you will see a special "DELETE" tab on the transfers section of the website.

If you forget your PIN you can not retrieve it. You will need to reset your delete PIN and wait another 7 days before deleting of domains is allowed again.

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Edit API Application Whitelist This information might be out of context

Each API Application must specify a list of IPv4 addresses which will be used when connecting to the NameBright API. This is an extra security measure to ensure that only valid clients can access an account through the API.

You may specify up to 10 IP addresses per API Application in dot-decimal notation separated by commas, line breaks, tabs or spaces. IPv6 addresses are not supported at this time.

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What is a private key? This information might be out of context

The private key we've just generated for you is going to be critical for you to be able to install and use your certificate. Normally, when your web server creates a CSR, it will also generate a private key in the background and hold it in storage; when a third-party tool creates that CSR for you, it also provides you the key to give to your web server at the appropriate time. If you have lost the private key to your CSR, or it has been compromised, it is HIGHLY advised that you regenerate the CSR and private key. Note: For our clients' security, we do not in any way store any private keys generated by our CSR generator. If you have lost yours, please regenerate the CSR and request a re-issue through the My SSL page.

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Change My Default Login Time This information might be out of context

NameBright has specifically prevented your browser from remembering the password to our site. This is so that you do not accidentally log in on a public computer and have that computer remember your password - giving anyone who uses that computer in the future access to your account.

The Login Storage Length option lets you tell NameBright how long we are to remember a given login before asking you to login again. We recommend setting this to be as short of a time as possible. Especially if you are using public computers to login to NameBright.

As you would expect, once you click the "Logout" button, you will be logged out and NameBright will require you to login again.

While it is not recommended to set a login time of days, or even weeks - if you are positive you only access NameBright from private computers, and want to take a little more risk - we do allow you to chose your login length for periods up to 30 days at a time.

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How do I setup email in Microsoft Outlook 2010? This information might be out of context

NameBrightMail supports all versions of Microsoft Outlook. If you need help setting up your email on an Outlook you can follow the instructions below. Please note setup steps might very depending on the version of Outlook you are using. This tutorial is written specifically for Microsoft Outlook 2010.

First, be sure you have created an email account at NameBright.com.

  1. Open Outlook and select the "File" tab
  2. Click the button that says "Account Settings" and then select "Add and remove accounts" in the dropdown.
  3. Click the "New" button
  4. Check "E-mail Account" and then click "Next".
  5. Select the option at the very bottom that is "Manually configure settings or additional server types", then click "Next"
  6. Select "Internet E-mail" and then click "Next"
  7. Type your name, email address in the first section
  8. Select POP3 from the dropdown and add "pop.namebrightmail.com" to the "Incoming Mail Server" line
  9. For the outgoing mail server (SMTP) enter "smtp.namebrightmail.com"
  10. For login information your username is your FULL EMAIL ADDRESS. Enter your password.
  11. Depending on preference you might want this in a "New Outlook Data File" or an "Existing Outlook Data File". This is a preference on how outlook will work and treat email. If you select "Existing Outlook Data File" all mail will be sent into one datafile where you only have one inbox.
  12. You can now click the button that says "Test Account Settings." If it comes back a success, hit "close" and then "next" to finish setting up the account.
  13. If you had any issues in the test in the above step, click on "More Settings". On the outgoing server check that "My Outgoing server (SMTP) requires authentication" and make sure that you have "Use same settings as my incoming mail server." On the advanced page make sure the incoming server is 100 and the outgoing server is 25.
  14. With that your mail should be setup and ready to use.

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How do I transfer a domain to another registrar

It's a large process, and this is only a rough overview.

1. Purchase and request domain transfer at the new registrar

When you purchase a domain transfer, some of the registrars may let you to keep all the time remaining on your existing registration, plus you may get a FREE 1-year extension. After the payment is processed, the status of the domain at the new registrar will be set to Authorization Required. You will also receive an email from the new registrar containing Transaction ID and Security Code.

2. Request authorization code at current registrar.

Login to your current registrar account and request for 'authorization code request'. You have to turn off the domain protection before you can request authorization code from the current registrar. Following screen shows the link from my current registrar that gave the option to request authorization code.

3. Authorization code received from current registrar.

You'll receive an email from current registrar with Authorization code.

4. Begin the transfer from the new registrar using the authorization code.

Go to the new registrar and begin the transfer process. At this stage, the new registrar will display the Status as "Authorization required" and the Recommended Action as "Authorization - Begin transfer authorization"

Enter the authorization code that was received from the current registrar and complete this process. After this step, the new registrar will display the Status as"Pending Current Registrar approval" and the Recommended Action as "Accept transfer at current registrar"

5. Email Notification from current registrar.

You will get an email from the current registrar confirming your transfer request. You don't need to take any action if you want to accept the transfer. If you wish to cancel the transfer, follow the link from the email.

6. Domain Transfer completed to new registrar

A final confirmation email from new registrar was received approximately 4 days after initiating the transfer at the current registrar. Please note that the current registrar has up to 5 days to release the transfer of the domain.

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Please note this is a help popup that was written for a specific section of the NameBright.com website. You are viewing this help topic in the Knowledge Base, and therefore it might not be 100% relevant to what you are looking for or might be a little bit out of context. We have listed this article as it can be related to what you are looking for.

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