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Our Knowledge Base provides support and solutions for top issues, and frequently asked questions. We have HUNDREDS of help topics written to help you use NameBright, most of which are not categorized and can only be found through the search box below!

Whois History Details This information might be out of context

When someone wants to know who owns a domain name, NameBright is required to provide whois information that shows the owner of the domain name. When this is done, NameBright tracks this on the domain so that you can have an idea how popular your domain name is.

This data is available to you for free with your domain registration. However, you can only see 30 days of this data on a regular, non-upgraded domain. To view data going as far back as the domain has been with NameBright you will first have to Upgrade Your Domain.

* Please note this information is only available for the most popular domain extensions that provide "thin whois". Thin whois means the person doing the lookup has to first go to the registry and then to the registrar to get the whois information. Some registries use "thick whois" meaning those whois lookups are only done at the registry, and are never passed along to NameBright. In situations where NameBright does not serve Whois Data, we do not report Whois usage.

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Per Domain Host Record Limits This information might be out of context

Due to database constraints and to improve performance of every domain on NameBright, we have a hard limit of 25 host records that you can use for any given domain name. If you want to use more than this, you will have to create a category because categories do not have this low 25 host record limit. Or, if you wish you can upgrade your domain and have the ability to add up to 250 host records for your domain name.

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Breakdown of DNS Queries by Subdomain or URL Forward This information might be out of context

With an upgraded domain name you can see exactly how many DNS queries are going to each DNS record you have created. (or if you have not created any DNS records, the default records that NameBright serves on your behalf.) This is beneficial if you might have departments in your company that use sub-domains. Or if you use sub-domains for marketing efforts and want to know how much traffic is going to those sub-domains. In general this information is provided so that you can learn more about your domain name and your business.

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Upgraded Domain - Blocking IP Addresses in DNS This information might be out of context

If you have some special circumstance where you know an IP address that you do not even want hitting your network - block the IP Addresses directly at the DNS server! This way the traffic won't ever hit your server. It won't ever hit your network. It won't even hit your firewall.

For example - assume you are getting attacked by a DDOS which is using 10 very heavy servers (which is fairly common), and you know these IP Addresses. However you are having issues because your firewall just is not robust enough to open and close all of these sessions fast enough. This is the ideal application. Once you add those 10 IP Addresses into the blacklist for this domain, your network eventually won't see any of this traffic at all. Because the DNS traffic will then point to a special website we have setup that literally says "access denied". (We will take all requests from these IP Addresses and forward the traffic away from your domain.) All of your other customers won't notice a thing.

Due to database and performance constraints you can only add 100 IP addresses at a time. If you need more than this please contact our sales team to discuss upping this limit to suit your particular needs. When possible, we suggest using CIDR notation as this will allow you to block an entire range of IP Addresses when technically only using 1 of the 100 records.

Note, because DNS queries are cached it can take up to a few hours for all IP Addresses to see the new IP and start hitting that instead of your server. But at least a few hour turnaround is cheaper and easier than the alternative of being down for 24 hours. (and we do not guarantee this to thwart your attacker, but it is a pretty good solution.)

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Please note this is a help popup that was written for a specific section of the NameBright.com website. You are viewing this help topic in the Knowledge Base, and therefore it might not be 100% relevant to what you are looking for or might be a little bit out of context. We have listed this article as it can be related to what you are looking for.

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